One simple solution that manages your in house digital communication and marketing!
Real time reviews and multiple campaigns. Know what your guests really think and want right now!
Increase your control over online reviews
Target Guest Heroes
Easy to adopt. Compllete end to end solution. Set it up and let it run. With / Without PMS integration.
Staff notifications and trackable follow-ups. Alerts and critical guest complaint areas. Automated pre and post stay email campaigns; SMS and Instagram. Automated followups based on the guest experience.
Return on investment measured in hours
Increase occupancy and direct bookings
Turn your hotel Wi-Fi into a communication tool and reach 85% of your guests
A single solution delivers a comprehensive marketing and communication tool that will make a difference
Designed to easily fit into the existing Hotels' operational footprint.
Engaging your guests at the right time reduces annoyance and delivers big results
Protect your brand, upsell and maximise yield
Set it up and then let it run!
Keep it Simple
We know and appreciate most Hotels have limited time so we developed a solution that is fully automated but still customised for each guest experience.
Setting up the system is easy. For each guest response the system delivers contingent responses and followups based on each guests experience. If a guest gives you a low score you can setup the system to ask them again after you have had a chance to deal with the problem!
Typical review and survey solutions normally only achieve response rates of between 1% and 5%. With GuestScores we have seen response rates up to 63%. Imagine if you knew what 63% of your guests really think about your property while they are still in house and while you can actually do something about it.